g499's Privacy Policy
Protecting your personal information is our highest priority. This policy explains how we collect, use, and store your information.
1. Introduction
g499 (referred to as "we", "our", or "the platform") operates a safe and reliable online betting environment for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is our fundamental responsibility.
This privacy policy ("Policy") describes what information g499 collects when you use our website and related services, how it is used, who it may be shared with, and how you can maintain control over your information. By using our services, you are considered to have agreed to the terms of this Policy. Please read it in full — if you have any questions, contact us at [email protected].
This Policy is an integral part of g499's terms and conditions. In the event of any conflict, the Terms and Conditions will take precedence.
2. What Information We Collect
We only collect information that is necessary to provide our services. The information collected falls into two main categories:
Information You Provide Directly
Information you provide yourself during account registration and while using our services:
- Full name and date of birth
- Email address and mobile number
- Bangladeshi national ID or passport details (for identity verification)
- Address information
- Payment information (bKash, Nagad, Rocket, or bank account)
- Any information provided when contacting us via live chat or email
Automatically Collected Information
Information collected technically while you use our platform:
- IP address and device identification information
- Browser type, version, and operating system
- Session duration and usage patterns
- Cookies and similar tracking technologies
- Login times and account activity logs
- Betting and gaming history (transaction records)
3. Purpose of Using Information
g499 uses collected information only for the legitimate purposes listed below. We never sell your information to third parties.
Identity Verification
Personal information is used to complete account registration and the KYC (Know Your Customer) process, and to ensure account security.
Payment Processing
Payment information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Information is used to enable our 24/7 live chat and email support team to respond accurately to your requests, complaints, and questions.
Fraud Prevention
Security monitoring is conducted to detect and prevent unauthorized account access, money laundering, and other fraudulent activities.
Service Improvement
Anonymous statistical data is analyzed to improve the user experience, identify platform issues, and plan new features.
Responsible Gaming
Information is used to monitor your gaming behavior, identify risks of excessive gambling, and provide responsible gaming support.
4. Sharing and Disclosure of Information
g499 does not sell or rent your personal information to third parties. However, certain information may be shared in the following limited circumstances:
- Payment processors: Necessary payment information is shared with bKash, Nagad, Rocket, or relevant banks to process deposits and withdrawals.
- Technology service providers: Technology partners involved in hosting, security, and analytics tools receive limited information under strict confidentiality agreements.
- Legal obligations: Required information may be disclosed to comply with lawful orders from competent judicial or government authorities.
- Fraud investigations: We cooperate with relevant authorities to protect account security and investigate suspicious financial activity.
- Business transfers: In the event of a merger or acquisition, user information may be transferred — however, the new entity will also be obligated to maintain standards consistent with this privacy policy.
5. Cookie Policy
The g499 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for keeping your session active, maintaining your logged-in state, and ensuring the basic functionality of the platform. Without them, the service will not work properly.
Analytics Cookies
Anonymous data about which pages are visited most and where users spend more time helps us continuously improve the platform.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalized preferences, so you do not have to set them up again each time.
Rejecting Cookies
You can turn off non-essential cookies at any time through your browser settings. However, this may limit some functionality of the platform.
6. Data Storage and Security
g499 has put in place industry-standard technical and organizational measures to protect your information.
SSL Encryption
All data transfers are secured through SSL/TLS encryption.
Secure Servers
Data is stored in secure data centers and backed up regularly.
Access Controls
Only authorized staff can access specific information.
Regular Audits
Regular internal audits are conducted to ensure the effectiveness of security measures.
Data Retention Period
Information for active accounts is retained for as long as the account exists. After an account is closed, certain information is kept for a defined period to meet legal, regulatory, and financial record-keeping requirements. Once that period ends, the information is securely deleted or anonymized.
7. Your Rights and Controls
g499 believes you should have clear rights over your own information. You can exercise the following rights at any time:
Right to Access
You can request a copy of any personal information g499 holds about you. We will respond to this request within the specified timeframe.
Right to Rectification
If any information in your account is incorrect or incomplete, you can request a correction. Keeping your information accurate is also important for your security.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
You can request that the processing of your information be restricted in certain circumstances, particularly when the accuracy of the information is in dispute.
Right to Object
You can object at any time to certain types of data processing, particularly in the case of direct marketing.
Right to Data Portability
You can request a copy of your information in a structured, machine-readable format suitable for use with another service.
To exercise any of the above rights, email [email protected] or use our 24/7 live chat support.
8. Protection of Minors
g499's services are for persons aged 21 and over only. We do not knowingly collect personal information from any minor. Age is verified during the account registration process.
Unintentional Data Collection
If we are informed that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the associated account. If you have any concerns, contact us at [email protected].
9. Third-Party Services
Some third-party technology services are used in operating the g499 platform, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others). These providers may have their own privacy policies that are outside g499's control.
Third-Party Responsibility
g499 is not responsible for the privacy practices of any third-party website or service. We recommend reading their own privacy policies before using third-party services. All game providers partnered with us meet security and fair play standards.
10. Changes to This Policy
g499 reserves the right to update or change this privacy policy at any time. For any significant changes, we will notify users in the following ways:
- The "Last updated" date at the top of this page will be changed.
- For significant changes, a notification may be sent to your registered email address.
- A notice may be displayed on the platform the first time you log in after a change.
- Continuing to use the service after a change is made will be considered your consent to the updated policy.
We therefore recommend visiting this page regularly to stay informed about the latest policy.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact g499's privacy team:
[email protected]
Available 24/7 — support is available in both Bengali and English
We aim to respond to your requests as quickly as possible. g499 is always committed to protecting your information.